Terms of Use
Terms of Use
Last updated: January 1, 2026
IMPORTANT: These Terms of Use (these “Terms”) are a binding agreement between you (an individual, company, or other entity) and xTool governing your access to and use of the Service. Please read these Terms carefully before using the Service. By accessing or using the Service (including browsing our websites, creating an account, using our software or applications, or placing an order), you agree to be bound by these Terms and any supplemental terms that apply to specific features, products, promotions, or regions. If you do not agree, please do not use the Service.
We are pleased to provide you with certain websites, software, applications, resources, products, and services (together, the “Service”). The Service may be branded xTool, Atomm, Customthings, or any other brand owned or licensed by us.
We operate globally. The Service may be provided, hosted, supported, or accessed in the countries/regions where you use it and where we, our affiliates, or service providers operate, subject to Applicable Law.
References to “xTool”, “we”, “us” or “our” mean the entity identified in Annex I (and its affiliates involved in operating the Service). The xTool entity that contracts with you and provides the relevant Service depends on the Site/Application/Product you use and, in some cases, your location. “You” means any user of the Service. If you use the Service on behalf of an entity, “you” includes that entity, and you represent that you have authority to bind it.
I. CONTRACT BETWEEN YOU AND US
A. Binding Agreement
These Terms of Use (the “Agreement”) are a binding contract between you and xTool. Unless we clearly say otherwise, there are no third-party beneficiaries of this Agreement.
B. Your Agreement to the Terms
You confirm that you have read, understood, and agree to this Agreement:
l when you create an account, or
l when you browse, use, or access any part of the Service (even without an account), including if the Service is offered through a third party.
If you do not agree, you must not use the Service.
C. Supplemental Terms
Some parts of the Service may have extra or specific terms (for example, for particular software, apps, promotions, or regions). These supplemental terms apply in addition to this Agreement.
If there is a conflict, the supplemental terms will control for that specific Service.
If you do not agree to those supplemental terms, you may not use that part of the Service.
D. Changes to These Terms
We may update this Agreement and/or add new terms for the Service. When we make a material change that is adverse to you, we will give you 30 days’ advance notice, unless that is not reasonable due to:
l legal, regulatory, or governmental action,
l security, privacy, or technical integrity concerns,
l the need to avoid service disruptions, or
l events beyond our reasonable control (e.g., natural disaster, war).
You are responsible for checking these Terms from time to time. If you keep using the Service after changes take effect, you are deemed to accept the updated Agreement. If you do not agree, you must stop using the Service. Our customer service team is not authorized to change this Agreement.
E. Accounts and Your Responsibilities
Using the Service may require:
l compatible devices,
l Internet access,
l specific software, and
l an xTool account.
You are responsible for:
l making sure your devices, connections, and software are suitable and updated;
l providing accurate, current, and complete information (for example, your contact information);
l not impersonating others or misrepresenting your affiliation; and
l keeping your account information (including any parent/guardian details) truthful.
You are responsible for all activity under your account. You agree to defend, indemnify, and hold xTool harmless from any claims arising out of the use of your account, whether or not you personally authorized that use.
F. Passwords and Security
You must keep your username and password confidential and take reasonable steps to protect them.
You agree to:
l notify us promptly if you suspect any unauthorized use of your account or any security breach;
l understand that we are not liable for losses caused by someone else using your account; and
l understand that you may be held liable for losses we or others suffer because of unauthorized use of your account.
You may not use anyone else’s account without their permission.
G. Availability of the Service
l The Service (or some features) may not be available in all languages or countries. We do not promise that the Service is appropriate or available in any particular location. If you choose to use the Service, you do so on your own initiative and must comply with all Applicable Laws. “Applicable Law” means the laws and regulations that apply to your use of the Service, including the laws of the country/region where you reside and/or access the Service, and any other laws that apply to the Service or to us or our affiliates in connection with providing it.
l Some products or services may be available only online, may have limited quantities, and may be returnable only under our After-sales Policies, available at:
https://www.xtool.com/pages/aftersale-policies. If you purchase a physical product through a franchise store, authorized distributor, retailer, or other third-party seller, returns and refunds may be subject to that seller’s return policy and applicable laws in the country/region of purchase. If you purchase directly from us through the Service, returns and refunds are governed by our After-sales Policies.
l We try to show product colors and images accurately, but we cannot guarantee that your screen will display them correctly. We may, at our discretion:
· limit sales of products or services to specific persons, regions, or jurisdictions,
· limit quantities,
· change product descriptions or prices at any time, and
· discontinue any product or service at any time.
We do not guarantee that products, services, information, or materials will meet your expectations, or that any errors in the Service will be corrected.
H. Electronic Notices
We may send you notices about the Service (including changes to this Agreement) by:
l email to the address you provide, and/or
l posting on our website or within the Service.
By creating an account and providing your email, you consent to receive legal notices, disclosures, and other communications electronically. These satisfy any requirement that communications be in writing.
We may also send you information about our services and promotions, subject to any required prior consent. You can unsubscribe from promotional emails at any time via the unsubscribe link. We may still contact you regarding services or products you have requested or purchased.
I. Eligibility
By using the Service, you confirm that:
l you are at least 18 years old, and
l you are legally able to enter into contracts under Applicable Law.
If you use the Service on behalf of a business, you confirm that you are authorized to bind that business to this Agreement.
J. Changes to Service and Prices
Prices for our products may change at any time without notice. We may modify or discontinue the Service (or any part of it) at any time, without notice, and we will not be liable to you or any third party for doing so.
K. Errors, Inaccuracies, and Omissions
Sometimes our website or Service may contain errors or omissions (for example, in product descriptions, pricing, promotions, shipping, or availability). We may:
l correct any errors or omissions, and
l change or update information or cancel orders at any time (including after you submit an order), where permitted by law.
We are not obligated to update information in the Service unless required by law.
L. Purchases & Payments
l To purchase products, you may need to provide billing, shipping, and Payment Card details (credit or debit card). You confirm you are authorized to use any Payment Card you submit and allow us to charge it for the product cost, plus applicable taxes, shipping, and handling.
l Your order is an offer to buy products.
n We first send you an Order Confirmation Email acknowledging that we received your order.
n We accept your offer and form a sale contract only when we dispatch the product and send you a dispatch confirmation email.
l If you are not satisfied with a product purchased on our website or applications, you may return it in original packaging under our After-sales Policies, available at:
https://www.xtool.com/pages/aftersale-policies. You can arrange a refund by contacting us through our websites or apps.
l We may allow you to use payment services like Shopify, Shop Pay, Stripe, Affirm, Afterpay, PayPal, or Google Pay. These are third parties, and your use of them is governed by their own terms, privacy policies, and refund policies. You are responsible for reviewing those policies.
II. LICENSE GRANT AND RESTRICTIONS
The Service (including websites, software, content, and community services) and any updates are protected by intellectual property laws and are owned by us or our licensors.
A. User License
If the Service (or a third party providing our Service) makes software or content available to you, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use it only:
l as part of the Service,
l for as long as the Service is made available to you, and
l in line with this Agreement and any specific terms that apply.
You may not use the Service or its proprietary materials for any other purpose unless expressly permitted.
B. No Sale or Transfer of Ownership
This is a license, not a sale. You may own your physical device, but we and our licensors own all intellectual property in the Service. Purchasing or accessing the Service does not give you ownership of our websites, software, apps, content, or materials.
C. Restrictions on Use
As a condition of your license, you must not:
l disable or bypass any content protection or digital rights management;
l create derivative works of the Service, except where allowed by law;
l decompile, reverse-engineer, or disassemble the Service or related technology;
l remove or alter any copyright, trademark, or other proprietary notices;
l use the Service in a way that suggests an endorsement or association with xTool without permission;
l use the Service to run or build a business, or reproduce, resell, rent, or trade the Service;
l access, monitor, or copy the Service with robots, spiders, scrapers, or similar tools without our written permission;
l damage, disable, overload, or impair the Service;
l use the Service in any unlawful way or inconsistent with this Agreement; or
l allow others to do any of the above.
D. Violation
Any attempt to do any prohibited act above violates our and/or our licensors’ rights. Unauthorized use may result in civil and criminal penalties, including for copyright infringement. We may pursue all remedies available.
E. Export Compliance & Civilian Use Only
1.Civilian, Consumer Use Only
Our products and services are consumer products intended for lawful civilian use only (for example, personal, educational, hobby, and ordinary commercial uses).
You must not use, or allow anyone else to use, any product or service purchased or obtained from us:
l for any illegal purpose, or
l for any military, defense, weapons, or other prohibited purpose, including design, development, manufacture, testing, or use of weapons or weapons systems.
2.Export Control & Sanctions
Your use of the Service and any products or content you obtain through it may be subject to export control and economic sanctions laws of the United States and other countries. You agree to comply with all Applicable Laws and regulations, including that:
l Unless legally authorized, you will not directly or indirectly export, re-export, transfer (in-country), or otherwise provide any product or service purchased or obtained from us:
l to any person or entity located, headquartered, or registered in any Sanctioned Country/Region, including without limitation: Cuba, Iran, North Korea, Syria, the Crimea region, the “Donetsk People's Republic (DNR)” and “Luhansk People's Republic (LNR)” regions, and the Kherson or Zaporizhzhia regions of Ukraine; or
l to any person or entity listed on a restricted parties list, including those available at:https://www.trade.gov/data-visualization/csl-search, or to any entity owned (directly or indirectly) 50% or more, individually or collectively, by one or more such listed parties.
l You represent and warrant that you:
are not located, headquartered, or registered in a Sanctioned Country/Region; and
are not a Restricted Party.
3.Prohibited End Uses
You agree that you will not use any product or service purchased or obtained from us:
l in connection with nuclear, chemical, or biological weapons;
l in connection with missiles or the proliferation of weapons of mass destruction;
l for military, defense, or weapons development, testing, or deployment; or
l for any other end use prohibited or restricted under applicable export control or sanctions laws.
4.Export-Controlled Data
You agree not to upload or provide:
l any data subject to the International Traffic in Arms Regulations (ITAR), or
l any other export-controlled data that cannot be exported without prior written government authorization.
5.Our Rights and Remedies
We may conduct audits or request information to confirm your compliance with export control and sanctions obligations. If you violate these rules (including out of ignorance of the laws), we may, at our discretion:
l cancel your orders,
l refuse to conduct further transactions with you,
l suspend or delete your account, and/or
l seek damages from you.
These commitments survive termination of this Agreement.
III. YOUR USE OF THE SERVICE
A. Software Updates
Software provided as part of the Service is the copyrighted work of xTool. We may automatically download and install updates (for example, bug fixes or new features). These updates may be required for you to keep using the Service. You agree to install security-related updates in a timely manner. If you delay or refuse certain updates, the Service or certain functions may become unavailable, unstable, or less secure, and some features may be limited based on version compatibility.
B. Other xTool Products and Services
Some components or features may have separate licenses or terms. You must read and agree to those terms before using those components.
C. Use of Materials
You may download, view, store, and print materials we make available through the Service only if:
l you use them for your personal, informational, noncommercial purposes;
l you do not modify them (unless we expressly allow it); and
l you do not redistribute them.
D. Community Services
We may offer community features (forums, groups, etc.) as a convenience. These are not official customer support channels.
You agree that:
l you use community services only for personal, informational, noncommercial purposes;
l you will not use community content in violation of this Agreement; and
l you will not store or collect personal data about other users, unless we expressly allow it.
We may:
l review and remove materials posted on community services,
l terminate your access to such services, and
l disclose information as we deem necessary to comply with law or protect people.
Be cautious when sharing personal information online. We do not control or endorse content posted in community services and are not responsible for it.
E. AI Services
“AI services” are services described as including or using artificial intelligence.
You agree that:
l You will not attempt to discover or extract underlying model components (for example, model weights).
l You will not use scraping or data extraction methods to obtain data from AI services.
l We may process and store your inputs and outputs to monitor for abusive or harmful uses.
l You are fully responsible for ensuring your use of AI services complies with Applicable Law (including copyright and other third-party rights).
Some AI services may provide information or support, but:
l they cannot change our Terms or make binding commitments on our behalf;
l any statement about pricing or service changes by an AI service is not binding unless confirmed in writing by an authorized xTool representative; and
l you must verify important information with xTool before relying on it.
We may suspend or terminate AI services or your access at any time.
F. Your Conduct
You agree not to use the Service to:
l post or share unlawful, harmful, threatening, defamatory, obscene, hateful, or otherwise objectionable content;
l harass, stalk, or violate others’ privacy or publicity rights;
l infringe or promote infringement of intellectual property rights;
l request personal information from minors you do not know;
l falsify or delete copyright information;
l send spam or unsolicited messages;
l upload viruses or harmful code;
l interfere with or disrupt the Service or its networks;
l collect personal information about other users for prohibited purposes;
l violate any applicable guidelines for a particular Service; or
l violate or promote the violation of any law.
G. Public Beta Features
From time to time, we may offer Beta Features for testing. Participation is voluntary and does not create any employment or partnership relationship with xTool.
We may:
l decide who is eligible,
l collect information from your account/devices to support enrollment, and
l modify or withdraw Beta Features at any time.
Beta Features are governed by this Agreement and any additional terms that apply specifically to them.
H. Safety and Proper Use of Products
You must follow all safety instructions, manuals, warnings, and training materials provided with the Product and within the Service. Do not place body parts or objects into moving, heated, cutting, or processing areas during operation and do not operate the Product in an unsafe manner. You are responsible for safe setup, supervision, and use, including compliance with Applicable Law and any required protective measures. You assume all risks of personal injury or property damage caused by misuse, unsafe operation, or failure to follow safety instructions, to the extent permitted by law.
IV. CONTENT
A. Content Definition
“Content” includes all information generated or encountered through the Service (data files, text, graphics, photos, logos, etc.).
You are solely responsible for any Content you upload, download, post, transmit, or store through the Service.
B. Removal of Content
You use the Service and any Content at your own risk. We are not responsible for Content provided by others and are not required to screen it. However, we may remove, modify, or refuse any Content at any time if we determine it:
l violates this Agreement, or
l is otherwise objectionable.
C. Backups
You are responsible for backing up important documents, images, and other Content. We use reasonable care, but we do not guarantee that your Content will never be lost, damaged, or corrupted.
D. Access to Account and Content
We may access, preserve, and disclose your account information and Content if we believe it is reasonably necessary to:
l comply with legal process or requests,
l enforce this Agreement,
l detect or prevent security, fraud, or technical issues, or
l protect the rights, property, or safety of xTool, users, or the public.
We may terminate your account and access if you violate this Agreement.
E. Confidential Information
We do not wish to receive confidential information from you through the Service. Regardless of any note you include, information you send us via the Service will not be treated as confidential, except as described in our Privacy Policy.
F. Reporting Violations
If you see Content that you believe violates this Agreement or infringes your copyright, you may report it by emailing: support@xtool.com.
V. SUBMISSIONS & GENERATED CONTENT
A. Submissions
If you send us ideas, suggestions, or other materials (whether or not we request them), you understand:
l they are not submitted in confidence,
l no confidential or fiduciary relationship is created, and
l you have no expectation of review, compensation, or consideration.
B. Generated Content
We may allow you to submit or create Generated Content (e.g., text, chats, images, videos, applications) that may be publicly visible.
Unless we explicitly say otherwise, we do not claim ownership of your Generated Content. However, you grant us a worldwide, irrevocable, sublicensable, royalty-free license to:
l use, reproduce, distribute, display, perform, adapt, modify, transform, create derivative works from, and otherwise exploit your Generated Content,
l in any media now known or later developed,
l for the full duration of the applicable rights,
l without further notice, permission, or payment.
You confirm that:
l your Generated Content complies with this Agreement;
l you own or have all necessary rights to it; and
l you will indemnify us against claims arising from our use of your Generated Content as permitted here.
If your Generated Content includes images, you warrant that:
l you own the images or have permission to use them as described; and
l each person shown has consented to the uses allowed by this Agreement.
We may monitor, store, remove, and review Generated Content at any time and may terminate your account if your Generated Content violates this Agreement.
We are not responsible for and do not endorse advice or opinions shared by users.
VI. USAGE RULES
A. Age
The Service is available only to individuals aged 18 or older (or the local minimum age), unless used with a parent or guardian. We do not knowingly collect personal information from children under 18 without verifiable parental consent.
B. Third-Party Services or Platforms
The Service may interact with third-party websites, apps, or platforms. We do not control these third parties and are not responsible for them. You must review and agree to their terms and privacy policies.
C. Consent to Messages
You may choose to receive communications (email, text, push notifications). Standard carrier charges may apply. You can opt out of promotional messages at any time. You are not required to agree to promotional messages to use the Service.
D. App Permissions
Using the Service may require granting us permissions on your device or accounts. By installing or using the Service, you agree to receive automatic software updates.
E. Limitations on Use
To use the Service, you cannot be a person barred from receiving the Service under the laws of the United States or other applicable jurisdictions, including the country in which you reside or from where you use the Service. By accepting this Agreement, you represent that you understand and agree to the foregoing.
VII. TERMINATION
We may suspend or terminate all or part of the Service at any time, without prior notice, if:
l you violate this Agreement or related policies;
l you request termination;
l required by law, court order, or government request;
l providing the Service to you becomes unlawful;
l there are unexpected technical or security issues; or
l you participate in fraud or illegal activities.
Upon termination, you may lose access to the Service, and your data may be deleted after a period.
VIII. DISCLAIMERS
Where allowed by law, and subject to any non-excludable consumer rights:
l The Service is provided on an “AS IS” and “AS AVAILABLE” basis.
l We make no guarantees that the Service will meet your needs, be uninterrupted, secure, or error-free, or that any information obtained through the Service will be accurate or reliable.
l We do not guarantee the Service will be free from viruses or security intrusions.
l Any material you download is at your own risk.
The Service is not intended for use in situations where failure or delays could cause death, personal injury, or serious physical or environmental damage.
IX. LIMITATION OF LIABILITY
You are responsible for following installation instructions, meeting system requirements, and using customer support resources.
We are not responsible for:
l failures caused by your devices, software, or Internet connection;
l your failure to follow compatibility requirements; or
l delays or failures caused by events beyond our control.
We provide the Service for personal, noncommercial use. If you use it for business, we are not liable for any business-related losses, including loss of profit, revenue, or data.
To the maximum extent permitted by law:
l We are not liable for any indirect, incidental, special, or consequential damages (including lost profits), even if we were advised of the possibility.
l Our total liability for all claims will not exceed US$1,000.
X. INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless xTool and its affiliates, officers, employees, agents, partners, contractors, and licensors from any third-party claims and expenses (including attorneys’ fees) arising from:
l Content you submit or share;
l your use of the Service;
l your violation of this Agreement;
l actions we reasonably take while investigating or responding to suspected violations; or
l your violation of another’s rights.
This obligation survives termination or expiration of this Agreement.
XI. GOVERNING LAW AND DISPUTES
This Agreement is governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service will be resolved exclusively by final and binding individual arbitration, not in court, before a single arbitrator administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, with the seat of arbitration in Santa Clara County, California, USA, and the proceedings conducted in English. The Federal Arbitration Act and, to the extent not preempted, the laws of the State of California (without regard to conflict-of-law rules) govern this arbitration agreement. The arbitrator may award any relief that a court of competent jurisdiction could award, and judgment on the award may be entered in any court having jurisdiction. Either party may bring an individual claim in small claims court if eligible, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to enforce this arbitration agreement. You and xTool agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and, unless you and xTool agree otherwise, the arbitrator may not consolidate more than one person’s claims.
XII. ADDITIONAL PROVISIONS
A. Entire Agreement
This Agreement is the entire agreement between you and xTool regarding the Service and replaces all prior agreements on this subject. You may be subject to additional terms when you use affiliate services, third-party content, or software.
B. Severability
If any provision of this Agreement is found unlawful or unenforceable, that provision will be removed, and the rest will remain valid.
C. Survival
Provisions that by their nature should survive termination (including restrictions, disclaimers, limitations of liability, our rights to use submitted content, and dispute clauses) will continue to apply after this Agreement ends.
D. Waiver
Our failure to enforce any right or provision does not mean we waive it for the future.
E. Privacy
Your use of the Service is subject to our Privacy Policy available at our website.
F. Contact Information
If you have questions about these Terms, contact us at:support@xtool.com.
ANNEX I: SERVICE LIST (AS OF JANUARY 2026)
|
Service |
Controller |
|
XTL US INC. |
|
|
XTL US INC. |
|
|
MAKEBLOCK EUROPE B.V. |
|
|
MAKEBLOCK EUROPE B.V. |
|
|
XTOOL UK LIMITED |
|
|
MAKEBLOCK EUROPE B.V. |
|
|
MAKEBLOCK JAPAN株式会社 |
|
|
MAKEBLOCK (HONG KONG) COMPANY LIMITED |
|
|
https://www.atomm.com/ |
MAKEBLOCK EUROPE B.V. |
|
ONE LINK SELLING INC. |
|
|
https://support.xtool.com |
XTL US INC. |
