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Extend your 1-year standard warranty by up to 2 years, ensuring lasting protection for your creative projects.
Note: Extension duration varies by plan and excludes certain components, countries, or regions.
Within the xTool Care service period, if your core component (laser module) is damaged due to an accident, replace it with a new one for only the replacement fee, saving up to 60% compared to standard repair costs.
Note: The number of replacements depends on your xTool Care plan and excludes damage due to force majeure or intentional acts.
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery to help you resume production within 48 hours (see xTool Care terms for eligible regions).
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
xTool’s expert technical team offers one-on-one consultation, with a swift 2-hour response time, providing accurate diagnostics and maintenance recommendations.
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Extend your 2-year standard warranty by up to 3 years, with key components of the main unit covered under official protection. The validity period of existing benefits for core components (laser module), such as free replacements, is extended, ensuring lasting support for your creative projects.
Note: Exclude certain components, countries, or regions.
Within the xTool Care service period, if your core component ( laser module) is damaged due to an accident, replace it with a new one for only the replacement fee, saving up to 60% compared to standard repair costs.
Note: Excludes damage due to force majeure or intentional acts.
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery to help you resume production within 48 hours (see xTool Care terms for eligible regions).
xTool’s expert technical team offers one-on-one consultation, with a swift 2-hour response time, providing accurate diagnostics and maintenance recommendations.
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
A showcase of laser module coverage with xToolCare
| Product | Service Fees | 2 Incident Costs with xToolCare | Total Costs with xToolCare | 2 Incident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| xTool P2S 55W Laser Module | £271 | £181 | £452 | £1,110 | £658 |
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Highest Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $69.99 | $19.99 | $19.99 | $109.97 | $428 | $318 |
| 10W | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 20W | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 10W 2-in-1 Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 10W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $179.97 | $1118 | $938 | |
| 20W 2-in-1 Kit (20W laser module) | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 20W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $259.97 | $1118 | $858 | |
| 40W + 10W Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 40W + 10W Kit (40W laser module) | $99.99 | $99.99 | $279.97 | $2214 | $1934 |
*Updated on Sept. 18, 2024. All the prices are clearly written. There is no hidden fees.
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 55W | $299.99 | $99.99 | $99.99 | $499.97 | $1228 | $728 |
*All the prices are clearly written. There is no hidden fee.
*For more details, kindly check xToolCare Terms of Service.
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool P2S | Main Parts | The main parts of the product exceptthe non-warranty parts and wearing parts below. | 36 Months | 24 Months |
| xTool P2S | Wearing parts | Laser tube | 12 Months | 6 Months |
| xTool P2S | Accessories | Slats, drawer, power cord,USB cable, exhaust pipe, funnel, antifreeze,material kit, screwdriver, manual guide, material clamp | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*Updated on Nov. 27, 2024. xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Component Name | Standard Warranty | with xToolCare |
|---|---|---|
| Lasertube | 6 months | 18 months |
| Camera | 12 months | 24 months |
| Circuit board | 12 months | 24 months |
| Power supply unit for lasertube | 12 months | 24 months |
| Power supply unit for mainboard | 12 months | 24 months |
| Air pump | 12 months | 24 months |
| Water pump | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Reflective mirror | 3 months | 15 months |
| Focusing lens | 3 months | 15 months |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Use the email address associated with your xToolCare purchase to login.
If you haven't registered yet, remember to register using your email address.
This step is essential for activating your xToolCare service.
Prepare your machine's Serial Number (SN), proof of the SN, and your proof of purchase. Having these documents ready in advance will streamline the process.* Note: Once xToolCare is bound to a machine, it cannot be refunded.
Should you require service, you can easily file a claim through your account.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Account Center under "My Care" - "Bind Care".
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
Use the email address associated with your xToolCare purchase to log in to your Support Center account.
If you haven’t registered yet, please sign up using the same email address.
Add your machine by clicking the “Add Device” button.
Make sure you have your machine’s Serial Number (SN), proof of the serial number, and purchase receipt ready. Having these documents prepared will help ensure a smooth binding process.
Click the “Bind Care” button to link your xToolCare service to the machine.
This step is essential for activating your xToolCare coverage. *Note: Once xToolCare is bound to a machine, it cannot be refunded.（This does not affect your right to cancel within any applicable cooling‑off period.）
If you require service, you can easily submit a repair request through your account whenever needed
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Account Center under "My Care" - "Bind Care".
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
